The system records an alert
The cause of the alert, priority and who needs to take action (client or VRC) will be determined by the operator
If client staff needs to act then they get notified
If the designated staff fails to acknowledge the notification the next level of management gets notified
The cause of alert gets resolved
(by client staff or VRC as needed)
The the control loop returns to the notification step until the original test returns normal operation value
This process is very robust and it is continuously adapted to the evolving needs of the VRC OFM - according to the development of the clients' fuel business - by our team. Any unprecedented new event triggers review of all involved processes. We will provide you time to time with expert reports about the operation and any eventual needs or profitable options of upgrade.